Terms and Conditions

1. General Terms and Conditions for Clients

1.1. The following General Terms and Conditions shall govern any and all contracts relating to the provision of mobile communications services for machine-to-machine (M2M) and Internet of Things (IoT) applications and related services (hereinafter collectively referred to as the “Services”) concluded between Keepgo USA and the Customer.

1.2. The materials contained in this website are protected by applicable copyright and trademark law.

1.3. By visiting and/or accessing and/or using this website (collectively, and including any and all Content (as defined below) available through the https://business.keepgo.com domain name or any of its sub-sites and/or sub-domains, (the “Website”), You signify Your assent to these terms and conditions, as shall be updated from time to time, and Keepgo’s Privacy Policy https://business.keepgo.com/pages/privacy-policy which is incorporated herein by reference (the “Privacy Policy”). These Terms of Use constitute a binding and enforceable agreement between Keepgo USA Inc., which owns the Website, and you, a person accessing and using the Website (the “User”, “You” and “Your”). If you disagree with any of these terms, please do not use, register for, or visit the Website.

1.4. Use License

1.4.1. Permission is granted to temporarily download one copy of the materials (information or software) on Keepgo's website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not: modify or copy the materials; use the materials for any commercial purpose, or for any public display (commercial or non-commercial); attempt to decompile or reverse engineer any software contained on Keepgo's website; remove any copyright or other proprietary notations from the materials; or transfer the materials to another person or "mirror" the materials on any other server.

1.4.2. This license shall automatically terminate if you violate any of these restrictions, and may be terminated by Keepgo at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession, whether in electronic or printed format.

2. Support

2.1. Keepgo commits to delivering priority support services in a timely manner for Partners. The initial AI-assisted response time is immediate. The first human response shall not exceed 4 hours during regular business hours. For issues that require escalation to the Keepgo technical team, the resolution time is 24 working hours. For issues that require escalation to the network operator, the resolution time is 48 working hours. Resolution times may vary during weekends and holidays.

2.2. If the Partner makes a payment with an insufficient amount, the Partner is requested to immediately contact Keepgo's customer support to rectify the payment discrepancy and transfer the missing amount.

3. Description of Services

3.1. Keepgo has developed a range of SIM cards to meet the critical needs of the global IoT market. The portfolio includes standard plastic 3-in-1 and soldered SIM cards (MFF2).

3.2. Keepgo offers a transparent, pay-only-for-lines-you-use model, with set rates per country. These offerings are subject to availability and may be updated from time to time at Keepgo's discretion.

3.3. The Partner provides the following information to Keepgo:

Name
Email Address
Payment Method

3.4. Ordering Process:

a. The Partner purchases IoT profiles on the https://business.keepgo.com website or an order is submitted directly to the Partner's designated personal manager. Each order must specify the requested quantity of SIM cards, the format size and the full shipping address.

b. Upon receipt of the order, the personal manager will quote the order including applicable shipping charges. Partner will confirm the quote and add funds if necessary.

c. Following confirmation, the funds will be collected by Keepgo and the ordered SIM cards will be allocated to the Partner’s account under the "Lines" section in “Active Ready” status. Should the partner request so, Keepgo will set them as Inactive.

d. Keepgo will dispatch the SIM cards to the shipping address specified by the Partner.

3.5. All SIM card shipments are made on an FOB (Free On Board) basis at Keepgo's designated shipping facility. Risk of loss or damage to the SIM cards transfers to the Partner upon delivery of the goods to the carrier at Keepgo’s shipping location. From that point forward, the Partner assumes full responsibility for all transportation, insurance, customs clearance, import duties, taxes, and any other costs or risks associated with the shipment. Keepgo shall not be liable for any loss, damage, delay, or additional charges incurred during transit or after the goods have been handed over to the carrier.

3.6. The Partner is responsible for the installation, activation, and correct use of the IoT SIM cards in their devices. Partners agree to adhere to all updates and assume full responsibility for the handling, shipment, and delivery of physical SIM cards upon receipt from Keepgo.

3.7. Keepgo shall use reasonable endeavors to provide Partner with quality service. However, service availability, speed, and coverage may vary, and Keepgo does not guarantee uninterrupted or error-free service.

3.8. Partner shall not use any trademarks, logos, patents, copyrights, or other intellectual property rights owned by Keepgo without obtaining Keepgo's prior written consent.

3.9. In using the Services provided by Keepgo, the Partner must not engage in any abusive, illegal, or fraudulent actions or take any actions that could impair or damage the Network. When the Partner breaches this obligation, Keepgo may suspend the Partner's use of the Service.

3.10. Partner shall not make any representations or warranties, whether written or oral, to third parties, including without limitation its end users or affiliate partners on behalf of Keepgo.

3.11. The Partner agrees to indemnify Keepgo and hold it harmless from any claims, losses, damages, expenses, costs, or charges arising from or related to the Partner's or any third parties in connection with use of the Connectivity Services, or any defects or suspensions of the Connectivity Services.

3.12. Keepgo reserves the right to amend the applicable price lists, charges, rates, or tariffs for the Services in response to market changes.

3.13. The Partner consents to Keepgo's use of information regarding the collaboration for marketing and public relations purposes. This includes, but is not limited to, announcements on Keepgo's website, social media platforms (such as LinkedIn), and other promotional materials. The Partner shall have the right to review and approve any such materials prior to publication, ensuring that the content accurately reflects the nature of the collaboration.

4. Start, Duration, and Termination of the contract

4.1. The service contract between Keepgo and the Partner begins upon putting down a minimal deposit into his Partner's account balance.

4.2. The contract will be terminated if Partner, its customers or End Users have used or are using any Keepgo connectivity service in a fraudulent, deceptive, unlawful or unauthorized way.

4.3. Keepgo reserves the right to terminate services at any time due to the occurrence of an event arising from network collapse or cessation of maintenance provision by network operators that prevent Keepgo from providing service in any destination covered by its service list.

5. Charges and Payment

5.1. The supported payment methods for Partner purchases of Keepgo services are Credit/Debit cards or wire transfers. The currency of payment is in US Dollars($).

5.2. Keepgo states all Charges are inclusive of all relevant taxes in the State of Delaware, USA unless otherwise specified.

5.4. The Partner shall not be entitled to offset any of its claims against claims of Keepgo, except where the Partner's claims are undisputed or have been confirmed by final court judgment.

6. Refunds, Returns, and Cancellation policies and guidelines for Partners

6.1. Requests for refunds of IoT SIM cards must be submitted directly to the Partner’s designated personal manager. Any refund amount will be quoted and agreed upon prior to deduction of shipping fees and any other associated costs. Keepgo reserves the right to deduct applicable shipping and handling expenses from the refund amount. Refunds will be processed only after confirmation of return eligibility and receipt of the physical SIM cards in accordance with Keepgo’s return policies

6.2. All top-ups of the Partner balance are not refundable without exception.

6.4. Keepgo does not provide refunds to the original payment source. Instead, refunds are issued as funds top-ups on the Partner’s account balance.

6.5. No refund or remuneration of any kind will be issued due to charges from alternate phones, alternate SIM cards, alternate providers, hotel phones, or other payments that are not directly linked to the Partner's account.

6.6. Keepgo reserves the right to refuse any form of refund if there is evidence of fraudulent activity on behalf of the Partner. Keepgo reserves the right to suspend any Partner’s account associated with the fraudulent activity.

6.7. In the event of a refund, Keepgo reserves the right to impose a 10% fee to cover investigation and processing costs associated with the refund issuance.

7. Modification

7.1. Keepgo offers IoT connectivity services as-is, and no further modifications or customization can be made based on individual requests once purchased.

7.2. Keepgo reserves the right to change operators and countries without notice.

7.3. Prices for data and SIM cards can change without prior notice due to changes on the operator's side.

8. Liability, Warranty, and Limitations

8.1 Keepgo is not responsible for detriments arising due to the proposed service not being constantly available. Keepgo provides no guarantee of the constant availability of the network service.

8.2. In no event shall Keepgo or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Keepgo's Internet site, even if Keepgo or a Keepgo authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

9. Suspension of Service

9.1. If Keepgo reasonably believes that Partner, its employees or End Users :

have used or are using any connectivity services in a fraudulent, unlawful or unauthorized way;
have used or are using equipment or software in a way that damages Keepgo, the equipment or software of its subcontractors, or the operators’ network,

then Keepgo shall have the right to temporarily suspend the services related to the previously mentioned failure without prejudice to its other rights and remedies. Such suspension will only be for those devices that are in violation of the subsections above and will be removed if Partners addresses those devices to eliminate the issue leading to the suspension.

9.2. For the purpose of protecting the Network from disruptive usage causing network congestion or signaling overload, Keepgo shall have the right to suspend the connectivity service only to those lines violating this Section and will remove such suspension if Partners address those devices to eliminate the issue leading to the suspension.

9.3. In the event of any suspension of service Partner shall remain liable to Keepgo for any charges for connectivity services rendered through and including up to the date of suspension.

9.4. In no event shall either Party or its officers, directors, employees, and agents be liable to the other Party or its office for any special, indirect, incidental, consequential, punitive or exemplary damages, including without limitation, loss of revenue, loss of profits, loss to other carriers, arising from a suspension of service.

9.5. If this Agreement is terminated for any reason, Partner must immediately and at Partner’s own expense disconnect Partner wholly owned applications, equipment or infrastructure connected to the Network.

10. Disclaimer

10.1. The materials on Keepgo's website are provided "as is". Keepgo makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Keepgo does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its website or otherwise relating to such materials or on any sites linked to this site.

10.2. Network operators in countries could be changed by Keepgo without notice.

11. REVISIONS AND ERRATA

11.1. The materials appearing on Keepgo's website could include technical, typographical, or photographic errors. Keepgo does not warrant that any of the materials on its website are accurate, complete, or current. Keepgo may make changes to the materials contained on its website at any time without notice. Keepgo does not, however, make any commitment to update the materials.

11.1. Keepgo has not reviewed all the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Keepgo of the site. Use of any such linked website is at the user's own risk.

12. Site Terms of Use Modifications

12.1. Keepgo may revise these terms of use for its website at any time without notice. By using this website, you agree to be bound by the then-current version of these Terms and Conditions of Use.